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Description
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Review
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Shipping
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Return
P E R S O N A L I Z E D - N A M E -N E C K L A C E
The perfect customised necklace for yourself or a loved one.
T U R N · A R O U N D · T I M E
• All items are custom made to order. Our turn around time is 2-4 weeks plus delivery time. This can change during peak seasons.
• Free Delivery in the UK, Once item has been produced, shipping can take 4 to 8 working days. During peak season shipping times can be a few days longer than usual.
• We do not accept returns and replacements on customised jewellery. Please insure the color, size and content to be customized are correct when placing an order.
• If you have any questions or need some advice on your design, please feel free to contact us.
O U R · S E R V I C E
We accept return and exchange if there is any quality issues, please feel free to contact us if you have any concern with the customized necklace. and we will respond to you within 24 hours to ensure that you enjoy the wonderful shopping experience. your satisfaction is important to us.
For orders placed before 7am AEDT, we endeavour to process the same business day. Orders placed after 11am AEDT will be processed the next business day.
During sale events and new collection launches, there may be a slighly longer processing time.
All Auguste orders are hand-picked and packed with love from Byron Bay, Australie.
You can choose between a refund or a credit note on full priced items.
- Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
- Earrings cannot be returned due to health and safety reasons.
- Return shipping methods and associated costs are the responsibility of the customer.
- Sale items can not be refunded for change of mind.